Privacy Policy

Introduction

At Pager, we believe your data belongs to you. This Privacy Policy explains how HeroTools Inc. ("we", "us", "our") handles information when you use Pager.

Information We Collect

Self-Hosted Deployments

When you self-host Pager, we collect:

• Nothing. Your data stays on your servers.
• Optional: Anonymous telemetry (if enabled) for product improvement
• Support tickets if you contact us

Cloud-Hosted Deployments

When we host Pager for you, we collect:

• Account Information: Email, organization name, billing details
• Workspace Data: Messages, files, and content you create
• Usage Data: Feature usage, performance metrics (anonymized)

How We Use Information

We use collected information only to:

• Provide and maintain the Pager service
• Process payments and manage subscriptions
• Send service-related communications
• Provide customer support
• Improve our products (using anonymized data)
• Comply with legal obligations

We never:

• Sell your data
• Use your messages for advertising
• Train AI models on your data for other customers
• Share your workspace content with third parties

Data Storage and Security

Self-Hosted

• You control where and how data is stored
• You manage security and backups
• We provide security best practices documentation

Cloud-Hosted

• Data encrypted at rest and in transit
• Hosted on secure infrastructure (AWS/GCP)

When We Share Information

We share your information only in these cases:

• With your consent: When you explicitly authorize sharing
• Service providers: Infrastructure (AWS/GCP), payment processing (Stripe), support tools
• Legal requirements: When required by law or valid legal process
• Business transfers: In case of merger or acquisition (with notice)

Your Rights

You have the right to:

• Access: Request a copy of your data
• Export: Download your data in standard formats
• Correction: Update inaccurate information
• Deletion: Request deletion of your account and data
• Portability: Transfer your data to another service
• Opt-out: Disable optional features like analytics

To exercise these rights, contact support@pager.team

Cookies and Tracking

We use minimal cookies:

• Essential: Authentication and security
• Preferences: Language and theme settings
• Analytics: Anonymous usage data (if enabled)

We don't use advertising cookies or tracking pixels.

International Data Transfers

HeroTools Inc. is based in the United States. For cloud-hosted deployments, your data may be processed in the US or regions you select.

We comply with applicable data protection laws including GDPR (EU) and CCPA (California).

Children's Privacy

Pager is not intended for users under 13. We don't knowingly collect data from children. If you believe we have, please contact us immediately.

Changes to This Policy

We'll notify you of significant changes via email or in-product notification. Continued use after changes means acceptance.

Contact Us

Questions about privacy? We're here to help: